Terms & Conditions
BOOKING AND PAYMENT
1. A booking is considered provisional until the deposit (25% of the overall price) has been paid. The deposit will be taken within 48 hours of making the booking and a confirmation will be sent that gives full details of event including charges. The balance of the full amount for the event will be invoiced no later than 5 working days after the event.
2. The cost includes: initial deposit, catering and room hire, which is inclusive of all technical equipment. Prices and equipment details are enclosed.
3. Notification of confirmed numbers must be made no later than five working days prior to the event.
4. If Satrosphere Science Centre is unable to honour a confirmed booking, the full fee will be reimbursed, less £15 administration charge.
5. If you cancel or postpone a confirmed event, or part of the event (e.g. catering or room hire), or reduce the duration of the event such that the contracted value of the event is reduced, cancellation charges will apply.
6. Satrosphere Science Centre reserves the right to refuse any events that it considers unsuitable. If in doubt please contact us to discuss the event details.
CATERING
7. All catering will be provided by Satrosphere Science Centre unless otherwise agreed – a charge may be levied for use of outside catering.
8. Notification of confirmed catering requirements and numbers must be made at least five working days prior to the event.
USE OF CORPORATE FACILITES
9. Display materials (such as posters, signs, boards etc) may not be displayed on the walls of corporate rooms, but must be affixed to flip charts or other freestanding equipment. Heavy items may be taken upstairs via the lift.
10. Satrosphere Science Centre must be made aware of, and agree to the use of, any external equipment.
11. It is understood that persons utilising the corporate rooms do so in a suitable manner. Any breakages or damage incurred during the event should be notified immediately to a member of Satrosphere Science Centre staff, and will be billed accordingly.
GENERAL
12. Satrosphere Science Centre shall accept no responsibility for any injuries or loss incurred by the client or its guests, associates or agents during the event.
13. Smoking is not permitted in any part of Satrosphere Science Centre, or within the vicinity of the public entrances.
14. All bookings are subject to availability.
15. All prices quoted are exclusive of VAT.
16. Prices are subject to change.
CANCELLATION
Cancellation of confirmed reservations is subject to the following conditions:
Date of Cancellation / Level of Reimbursement
- More than 10 working days before the event is scheduled to take place
- Full deposit reimbursed
- Between 10 and 5 working days before the event is scheduled to take place
- 50% of deposit
- Less than 5 working days before the event is scheduled to take place
- 85% of deposit pertaining to room hire (see Item 4 below)
1. All cancellations must be in writing (letter, fax or email) and sent by the hirer to the Booking Co-ordinator within Satrosphere Science Centre.
2. Satrosphere Science Centre will respond to all requests for cancellation within two working days of receipt of notification.
3. If a booking is made less than 5 working days prior to the event, full payment will be required at that time and there will be no refund if a cancellation is made.
4. Satrosphere Science Centre is unable to give refund on hospitality if a cancellation is made less than 5 working days before the event. You may send a substitute (at no surcharge) to take your place if you are unable to attend the event.
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